IT Solutions

We help Mac users stay one step ahead

Staying on top of the latest technology challenges can be a daily battle. As a leading London Mac support specialist, we have the know-how and expertise to turn IT problems into IT solutions, helping you safeguard your business against future issues. Talking to SupportPlan means you have access to a virtual IT department full of Mac experts with advice, guidance and in-depth knowledge – isn’t that a conversation worth having?

Endpoint Management

An endpoint management solution allows organisations to manage and control their endpoints, which are typically desktop computers, laptops, mobile devices, and other devices that connect to the organisation’s network. Endpoint management solutions provide a range of features and functionalities, including device configuration, software deployment and patching, security policy enforcement, remote management and monitoring, and data protection. These solutions are designed… Continue Reading

Advanced E-mail Security & Cloud Backup

Whether you are a Google or Microsoft customer, we can offer you an Advanced Threat Protection package & cloud backup of your company data. Most people think that their e-mails/data are backed up by Microsoft & Google therefore consider the data backup as an upsell. Main reasons for the cloud data backup: Compliance and legal requirements Accidental/ Malicious deletion Ransomware… Continue Reading

Microsoft Teams as a business telephone system

Have you considered a more easy going phone system for your business? We can move your existing business number from anywhere / any network onto your Microsoft Teams app. We can then assign your number to a group of people to answer or use it as a display ID when calling outbound. We are able to configure different system behaviours… Continue Reading

Training

Investing in the latest hardware and software is one thing, but if your employees don’t utilise it to its full capability, then the investment can be wasted.

Server Management & 24/7 Monitoring

At SupportPlan, our Mac engineers aren’t just there for the days when you have problems, we also specialise in server management and 24/7 remote monitoring.

Hardware & Software Procurement

As Mac experts, we understand the Apple Mac world better than most. That’s why we are well placed to be able to manage and advise on your hardware and software procurement.

Disaster Prevention & Recovery

From fire and flood to a security breach or system failure – the potential of losing all your important business data is too appalling to contemplate.

Cross Platform Integration

As much as we – and you – love our Macs, there are times when Apple devices need to be part of a wider company-wide network of PCs, and that’s where our Apple-certified engineers can help.

Networking

Networking is such a broad term that it covers everything from reconfiguring office technology after a move; to security issues or the redesign of a server system.

MDM (Mobile Device Management)

Today’s flexible and very mobile working environment needs an equally flexible IT support package and that’s where SupportPlan comes into its own.

IT Auditing

We take our IT audits very seriously. We know they can sometimes be seen as nothing more than a way to get a foot in the door, but feedback from our customers shows they have really valued our input and been rewarded with improvements as a result.

IT Consultancy

As our business has grown over the last two decades, our own IT needs have changed too. Like many of you, we’ve expanded our premises, added new team members and upgraded our systems and software to keep pace with evolving trends.

IT Security

From technology giants such as Google and Facebook to smaller more specialist businesses, today’s threat from hackers and viruses is a never-ending battle.

Cloud Services

Making the decision to move to cloud services can be harder than you think, which is why you and your business will benefit from talking to Central London based Mac experts, SupportPlan.

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Over 320 Satisfied Customers

Support Plan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend Support Plan more highly. Not only have Support Plan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the Support Plan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time. I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Maria Grasso, mgdc design consultants

Accreditations

It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.