Over the last two decades, our team has grown into a tight-knit group of experts, each carefully chosen for their individual knowledge, personality and ability to successfully do their job against the tightest of deadlines. As a result, we are proud to say that in more than 20 years, we have never missed a deadline or failed in our promise to deliver support within our guaranteed timeframe.
At SupportPlan we keep it personal – founder Lance Beecheno leads the teams and is responsible for making sure our engineers stay up-to- date with the latest technology trends and developments through our own in-house training programmes. It is his dedication and passion which is at the heart of SupportPlan and which enables us to deliver a quality service time and again. Our inherent knowledge and expertise not only solves problems, it also enables us to provide forward-thinking strategic advice and guidance; to proactively suggest ways to help clients improve their business technology; and make sure they always get value for money from their IT infrastructure.
With so much expertise at our fingertips, 98% of technology problems are solved remotely by telephone or online and, if we do need to visit our clients, our conveniently placed Central London location means we can guarantee super-quick response times.
It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.
Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department.
They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.