Mac Support in London that always delivers

As experts in Mac support in London, our number one priority is to solve your IT problems quickly and efficiently. Once you’ve contacted us, we promise one of our Apple-certified Mac experts will return a support call within just one hour. For us, it’s about helping you meet your all-important deadlines, safe in the knowledge that we are taking care of your technology. And, by concentrating on what we do best – we enable you to do the same.

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Superfast solutions for Mac creatives & corporate teams in London

At SupportPlan, providing IT consultancy, services and support for Mac users in London’s creative studios and corporate arenas is what we do best. With a highly-experienced Apple-certified team of Mac engineers, we identify problems, deliver quick solutions and help keep you on the road to success.

How we put our clients first

We help Mac users stay one step ahead

Staying on top of the latest technology challenges can be a daily battle. As a leading London Mac support specialist, we have the know-how and expertise to turn IT problems into IT solutions, helping you safeguard your business against future issues. Talking to SupportPlan means you have access to a virtual IT department full of Mac experts with advice, guidance and in-depth knowledge – isn’t that a conversation worth having?

Want a 24/7 IT consultancy?
From small business to big organisations, our aim is to keep your systems working 24/7. Look at some of the clients we’ve worked with.
David Lloyd
Estee Lauder
Metropolitan Police
Jack Morton
Scouting Association
Snow Rock

Choose the solution that fits
your company

Premium Support Plan

SupportPlan’s fixed price Premium Support Plan offers Mac users complete peace of mind when it comes to IT support, services and technology solutions.

  • Fixed monthly price
  • Services, support and solutions for Macs & PC’s
  • Apple Certified Mac engineers
  • Guaranteed 1 hour call back
  • 98% of problems fixed remotely
  • Flexible 2, 4, 6, 8 hour on-site engineer options
  • Mix and match service choices
  • 24/7 remote server monitoring
  • Loan equipment provided
  • Free parts and labour
  • Health check every 6 months with recommendations
  • Technical site documentation
  • Proactive problem prevention
  • Central London location
  • 30+ years’ expertise
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Pay as you go

At SupportPlan, we recognise that not every business wants to invest in an ongoing IT maintenance contract, which is why we also offer a flexible Pay As You Go service to help support Mac users.

  • Only pay for what you use
  • Services, support and solutions for Macs & PC’s
  • Apple Certified Mac engineers
  • Guaranteed 2 hour call back
  • 98% of problems fixed remotely
  • Flexible 2, 4, 6, 8 hour on-site engineer options
  • Mix and match service choices
  • Access to our full range of services and solutions
  • Additional options available
  • Central London location
  • 30+ years’ expertise
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What we offer

Services, Support and Solutions for Macs

Apple Certified Engineers


Guaranteed 1 Hour Callback


of Problems Fixed Remotely

Flexible 2, 4, 6, 8 Hour On-Site Engineer Options

Mix and Match Service Choices

Premium Support Plan With Fixed Annual Fee

Flexible Pay as You Go Option

24/7 Remote Server Monitoring

Loan Equipment Provided

Consultancy Approach

Central London Location


of Expertise

IT Support for Corporates

The corporate world may largely be wedded to PCs (which we can also fix) but across many major organisations there are often pockets of Mac users working in areas such as in-house design, brand development and marketing.

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IT Support for Creatives

Macs have been the tool of choice for designers ever since they arrived on the scene in the mid-1980s. Tradition and technology, performance and style, plus the ability to seamlessly integrate with other Apple devices such as iPad and iPhone make them the ‘go to’ piece of hardware for most creatives.

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A wide variety of services


Networking is such a broad term that it covers everything from reconfiguring office technology after a move; to security issues or the redesign of a server system.

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Investing in the latest hardware and software is one thing, but if your employees don’t utilise it to its full capability, then the investment can be wasted.

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Cloud Services

Making the decision to move to cloud services can be harder than you think, which is why you and your business will benefit from talking to Central London based Mac experts, SupportPlan.

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IT Consultancy

As our business has grown over the last two decades, our own IT needs have changed too. Like many of you, we’ve expanded our premises, added new team members and upgraded our systems and software to keep pace with evolving trends.

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IT Auditing

We take our IT audits very seriously. We know they can sometimes be seen as nothing more than a way to get a foot in the door, but feedback from our customers shows they have really valued our input and been rewarded with improvements as a result.

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How we help

At SupportPlan the most important part of our business is your business.

Providing the technology support that helps you meet your deadlines and satisfy your own clients is what we do best.

Emergency IT Support

When the clock is ticking and your client is waiting, that’s always when things go wrong. Call our support line and we guarantee you a callback from one of our Apple-certified Mac engineers within just 1 hour.

Remote IT

Thanks to the expertise of our Mac engineers, our track record shows we can fix 98% of problems remotely online, so the most difficult thing you have to do is pick up the phone and call us.

Express service

Express service means face-to-face visits in 2 hours. If we can’t provide a solution online, our Central London location means we guarantee one of our expert Mac engineers will be with you within 2 hours.

More ways we can help

We Are Experts on All Things Mac

At SupportPlan we live and breathe Apple Macs, which is why you won’t find anyone better to help solve your Mac technology problems.

We are one of the top support providers in and around London, and our reputation for excellence has been earned by working with some of the best-known names in business; including the Institute of Directors, Conran Design Group, the Daily Mail Group, Procter and Gamble, Met Police, Snow & Rock, Selfridges, Scouts Association, Liberty, Estée Lauder and Asos, amongst others.

Why choose us?

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Contact us now!

Over 320 Satisfied Customers

I just wanted to say thank you for the visit today from SupportPlan. The engineer picked up many issues that we had outstanding and was professional and tireless! Really grateful for all his support and expertise today.

Beth, Operations Manager

SupportPlan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend SupportPlan more highly.  Not only have SupportPlan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the SupportPlan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Maria Grasso, mgdc design consultants


It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.

Google Workspace Essentials
IONOS Agency Partner
Dropbox Certified Administrator
Dropbox Certified Seller
Mimecast Partners
Altaro Partners
Sophos Silver Partner
COMPTIA Network +
Cyber Essentials Certified – Security
Apple Certified Support Professional
Adobe Accredited Sales Specialist: Creative Cloud for teams
Adobe Certified Sales Professional: Volume Licensing
Adobe Certified Sales Professional: Acrobat XI
Adobe Certified Sales Professional: Creative Suite 6
Microsoft Certified Technology Specialist
CompTIA Certified
Dell PartnerDirect Registered
VMWare Certified Professional 4
Microsoft Small Business Specialist
Kerio Certified Partner
Apple Certified System Administrator
Apple Consultants Network
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