Three serious vulnerabilities on Apple’s Platforms

Three serious vulnerabilities in cross-app resource sharing protocols on Apple’s desktop and mobile platforms have been discovered and used successfully to steal data — like passwords and secret authentication keys — including one that lays Keychain open

Problem between Yosemite and Dropbox

Problem between Yosemite and Dropbox. You can resolve this issue by installing the latest Software Update for OS X Yosemite. OS X Yosemite may occasionally cause some programs to crash when you open, save-as, or first save a file. These crashes are rare but happen when an application, such as Dropbox, uses Yosemite’s official Finder integration — and if that… Continue Reading

New Outlook for Mac available to Office 365 customers

The new Outlook for Mac is available to Office 365 commercial customers and Office 365 Home, Office 365 Personal and Office 365 University subscribers.

Where there is change there is risk!

Some great new features, primarily for iPhone users – but stop & think before you upgrade. Mac OS 10.8 & 10.9 are mature & stable, if your computer works why are you upgrading?   We have found some applications are no longer compatible with Yosemite OS 10.10 Do you know of the bugs, have you tested it with your applications?    There… Continue Reading

Microsoft Lync problems post Yosemite. 

Some users are experiencing problems post upgrade. Lync starts to launch then fails – preference problem. Do the following: Make sure you have all Mac for Office updates and are running the very latest updates Go into System Settings, Language & Region Change the language from “English-Primary” (or whatever the language is set to) to “English-US”  Reboot Go back into… Continue Reading

Flash Vulnerability Alert

Late Thursday 10th July Apple issued a security message saying it has blocked old versions of Adobe’s Flash Player plug-in for Safari, as a recent flaw has been found that could potentially allow hackers to steal browser data — including cookies — on Macs, PCs, and Linux machines prompting Adobe to issue a patch and urge users to upgrade their system as… Continue Reading

Institute of Directors

Institute of Directors   The Institute of Directors (IOD), supports, represents and sets standards for individual company directors in the UK. Its membership of almost 53,000 encompasses every sector of UK industry, as well as education and healthcare. Members represent 95% of the FTSE 500 companies, while 70% of members are from SME’s. A constant stream of advisory, policy, and… Continue Reading


Metropress (part of DMG World Media) Justin Massie-Taylor, Production Manager This publishing company has been going strong for thirty years and is now part of The Daily Mail Group. It created a newsletter for the antiques business, the Antiques Trade Gazette which has been the market leader for the last twenty years. The subscriber-based magazine has become an international publication… Continue Reading

DMG World Media

DMG World Media Martin Hull, IT Manager   As part of the Daily Mail & General Trust plc, DMG World Media publishes one of the largest ranges of business magazines in the world. Thirty publications are produced at the Surrey-based division and clients include 3M (the cassette tape, stationery and metal giants) and paintmakers Polymers Colour. The magazines are used… Continue Reading

SupportPlan & Conran Design

Conran Design Group Ltd Reginald Thompson Conran Design Group Limited is one of the UK’s top ten design companies. It’s a leader in environmental design for the retail food and non-food sector and in the corporate arena with graphic design. Conran specialises in design for corporates, new media, interiors and exhibitions. Conran Design Group work on a global basis with… Continue Reading

Getting the most out of the web

Getting the most out of the web   The web is a complex beast, and one that more and more companies are coming to rely on as an essential companent in the way they do business. The problem is that, for the vast majority of companies, the web does not work very well – because their sites have not been… Continue Reading

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Contact us now!

Over 320 Satisfied Customers

Support Plan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend Support Plan more highly.  Not only have Support Plan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the Support Plan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Maria Grasso, mgdc design consultants


It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.

Apple Certified Support Professional
Adobe Accredited Sales Specialist: Creative Cloud for teams
Adobe Certified Sales Professional: Volume Licensing
Adobe Certified Sales Professional: Acrobat XI
Adobe Certified Sales Professional: Creative Suite 6
Microsoft Certified Technology Specialist
CompTIA Certified
Dell PartnerDirect Registered
VMWare Certified Professional 4
Microsoft Small Business Specialist
Kerio Certified Partner
Apple Certified System Administrator
Apple Consultants Network
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