Emergency IT Support
When the clock is ticking and your client is waiting, that’s always when things go wrong. Call our support line and we guarantee you a callback from one of our Apple-certified Mac engineers within just 1 hour.
Thanks to the expertise of our Mac engineers, our track record shows we can fix 98% of problems remotely online, so the most difficult thing you have to do is pick up the phone and call us.
Express service means face-to-face visits in 2 hours. If we can’t provide a solution online, our Central London location means we guarantee one of our expert Mac engineers will be with you within 2 hours.
Flexible call-out timetable
We offer on-site engineer call-outs within 2, 4, 6, or 8 hours – you choose the best option for your deadline and your budget.
If you’re on our Premium Support Plan, in the unlikely event that we can’t solve your IT problem immediately, we’ll even give you a loan machine while we take yours away.
Calling our telephone helpline gives you unlimited access to our Mac experts and engineers, so if you need advice on equipment, want to upgrade your systems or integrate new machines, we’re happy to share the benefit of our expertise.
IT Manager Support
Even the best IT managers don’t always have time to keep up with all the fast-moving developments in the technology world and when you have to look after Macs as well as PCs, it’s even more of a challenge. Our SupportPlan Mac experts can provide telephone and online support to IT managers, enabling them to stay one step ahead.
Virtual IT Department
Not all businesses are large enough to have their own IT department, but that doesn’t mean they don’t need IT support. At SupportPlan, we already act as a Virtual IT Department for many of our clients, sharing the benefit of our expertise and advice on everything from Cross Platform Integration to Disaster Prevention and Recovery.
With over 20 years’ experience, we have the technological know-how to make a difference.