SupportPlan & Conran Design

Conran Design Group Ltd

Reginald Thompson

Conran Design Group Limited is one of the UK’s top ten design companies. It’s a leader in environmental design for the retail food and non-food sector and in the corporate arena with graphic design. Conran specialises in design for corporates, new media, interiors and exhibitions. Conran Design Group work on a global basis with international companies that include MFI Furniture Centres Ltd, Shell International, Sainsbury’s, Citröen, Orange and BT.

SupportPlan & Conran Design

We spoke to Reginald Thompson, Conran’s IT Manager, at their attractive offices in EC1. Reginald and his assistant work together with SupportPlan to ensure that the equipment for the fifty Mac-users runs smoothly. “I chose SupportPlan six years ago as they seemed very professional.” He went on to explain why it’s imperative to have SupportPlan’s reliable support, “As is the nature of any design studio, we have freelancers coming in and out during the course of projects. We need fast, efficient machines along with peripherals, like scanners and colour printers and SupportPlan has provided cost-effective solutions.”


Conran Design uses SupportPlan’s Pay As You Go system. Units can be bought in advance and then used as and when required. Reginald said, “We buy a certain amount of units every month which works well for us. We also have a good amount of kit on a fixed maintenance schedule. This means that if equipment breaks down we get loan machines and some parts are replaced for free. All the critical equipment like the servers, scanners, printers and laptops are covered.”

SupportPlan Provides Solutions

The first major job for SupportPlan was the delicate task of moving Conran from smaller offices to the current spacious premises. Reginald recalled, “SupportPlan provided invaluable help and sound advice from day one when preparing for the move. They organised the whole project.” He wasn’t present for the move, as he felt confident enough to leave it to the engineers. “They took out the entire infrastructure and devised one that would work for our studio and all of its idiosyncrasies,” he continued, “It was done in a weekend so that everything was up and running on Monday morning.” The engineers also provided solutions for remote access, desktop faxing, email systems and email access. Additionally, a thorough System Audit focused on implementing adequate application software, a well-needed font management system, virus protection and back-up systems. Reginald confirmed, “All unforeseen problems were handled smoothly and calmly with the expertise of the engineers.” He stated, “SupportPlan sold me solutions and not technology.”

Recently SupportPlan reviewed Conran’s infrastructure concentrating on the hubs and switches and the amount of bandwidth. This amounted to a big upgrade on the network and Reggie was pleased with the result, “It made everything run faster beefing up the overall performance of the network and the server. They also added more storage space to the server – more backup capacity – that was done over a weekend. We tend to do a big project every year with SupportPlan.”
SupportPlan engineers tackled another key project for Conran when they installed a network box. Reggie explained, “The whole procedure took around three weeks and that included getting the right equipment ordered and installed plus all the testing and training of the staff. I was very happy with that!”

As our interview came to a close, Reginald summed up his view of SupportPlan, “I’ve always liked the fact that SupportPlan use and rigorously test everything they sell. This means they can tell you from first hand experience what the machines are like.” He finally stated, “The engineers are a talented, nice bunch. They’re interested in what they do and come up with innovative ideas. I’ve found them to be consistently good and have never had a problem with the work they’ve done.”

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Over 320 Satisfied Customers

I just wanted to say thank you for the visit today from SupportPlan. The engineer picked up many issues that we had outstanding and was professional and tireless! Really grateful for all his support and expertise today.

Beth, Operations Manager

SupportPlan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend SupportPlan more highly.  Not only have SupportPlan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the SupportPlan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.


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