All the Cards

Paperchase – the undisputed retail brand leader in design-led and innovative stationery – have been trading for over 30 years and now have 130 outlets in the UK and an extensive opening programme in the USA. The company trades nationwide from its own stores and also through concessions in Borders Books and Music, selected House of Fraser and Selfridges stores. In its two flagship stores (Tottenham Court Road, London and St. Mary’s Gate, Manchester) they carry an unbeatable range of unusual paper and art materials as well as all the more widely available stationery, greeting cards, gifts and gift packaging found in all outlets.


Mac and DAM

A network of seven Macs constitutes the heart of the company’s design studio. About a year ago, this system was overhauled with the installation of Mac Xserve server with a Redundant Array of Independent Disks (RAID) supporting critical functions such as backup, font management, colour management and Digital Asset Management (DAM).

SupportPlan took the leadership of this important project by installing new high-end Macs and by creating a standardised image of their configuration. They also managed the intervention of external companies for colour calibrating all the workstations and for implementing a DAM solution using Extensis’ Portfolio software for locating, organising, archiving digital media and the MySQL open source database management system. The DAM server is expected to host 60’000 records in the short term and to grow to 100’000+ records in a year. It maintains a precise catalogue of all the designs created by Paperchase allowing the firm to visually organize, sort and preview its library of digital assets and to quickly embed metadata for archiving, protecting and sharing them with partners, clients and vendors.

Neil Plaistowe, Paperchase’s Head of IT, was impressed by the way SupportPlan managed the overall system integration. “They were very good”, he declared, “and managed the whole project very professionally.”


What It Says on the Tin

Asked about serious problems, Neil said he never had to face DAM busters, nor any major IT disaster. For regular support and maintenance, he added that SupportPlan are “quick to respond in cases of issues” and, to qualify his overall degree of satisfaction, he used the famous “does exactly what it says on the tin”, a genuine compliment in an age where more and more suppliers fall short on promises.

Neil also declared that the SupportPlan team members are easy to work with and that their wide industry knowledge proves very valuable, especially in cases where the right partners have to be selected to solve specific problems, such as colour calibration and digital asset management.

This testimonial illustrates how, beyond providing Mac support very professionally on a regular basis, SupportPlan can also act as system integrator to implement complex projects involving external participants.

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Over 320 Satisfied Customers

I just wanted to say thank you for the visit today from SupportPlan. The engineer picked up many issues that we had outstanding and was professional and tireless! Really grateful for all his support and expertise today.

Beth, Operations Manager

SupportPlan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend SupportPlan more highly.  Not only have SupportPlan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the SupportPlan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.


It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.

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Microsoft Small Business Specialist
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Apple Certified System Administrator
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