Metropress



Metropress (part of DMG World Media)

Justin Massie-Taylor, Production Manager

This publishing company has been going strong for thirty years and is now part of The Daily Mail Group. It created a newsletter for the antiques business, the Antiques Trade Gazette which has been the market leader for the last twenty years. The subscriber-based magazine has become an international publication and is shipped to sixty-four countries each week. The company has expanded the range of publications (all antique trade related) and staffing has subsequently grown from seventeen to fifty-six in the last five years. Also, new staff have been taken on as the company has embraced new technology to work on their web projects. Ten years ago, this type of publishing was a fairly manual process but technology now plays a significant role in this business. This meant that a good service resource was required

Based in Shaftsbury Avenue, this division of DMG World Media share an IT resource with the Daily Mail Group. This provides them with an engineer from the central pool three days per week. They also have in-house training sessions and Justin Massie-Taylor, the production manager, oversees the IT needs of this division.

 

SupportPlan & Metropress

They’ve used SupportPlan for a year and were thrilled to find a company that they could rely on. Justin remarks, “I’ve found previous IT support suppliers frustrating as they were lacking in expertise, and the actual companies failed to give feedback on new technologies or developments. We tended to end up paying very high premiums and we’d only use them three or four times a year.” With SupportPlan they are on a monthly retainer (Pay As You Go) and Justin buys block units. He generally uses their telephone support but engineers are called out if any major problems occur, or for consultancy.

Justin is the main contact with SupportPlan but he says that they liaise very well with the individual managers. The engineers also have to report back to the IT director, who is based in Harrow, which Justin says has proved useful, “We collate information from SupportPlan that can then be used for other parts of the group.”

 

SupportPlans Provides Solutions

So what has SupportPlan delivered to Justin’s division? “We decided to review our requirements a year ago and went for SupportPlan as they’ve been used successfully elsewhere within the Daily Mail Group.” He continued, ” We like them because they are extremely helpful and the level of expertise is higher than other companies we’ve used. It’s good to know that they’re constantly there if we need them.”

Justin likes the fact that SupportPlan offer different solutions to problems or to a project. This is invaluable because he just wouldn’t have the time to check out all the new systems. SupportPlan are currently in the middle of a fairly big audit for Justin and he has every confidence in their handling of it. The project is to update their main database and servers. Justin explained, “We’re predominately Apple Mac and the new Mac OS is out. Apple haven’t done anything so dramatic in years so it’s important, from a commercial point of view, to get this done.”

Justin recalled a recent situation when they bought a new data base software, “We didn’t have any experience of using it so SupportPlan came in and set up the server for us and carried out the initial installation.” He continued, “If we have a problem with it now we know that they’re there to help and it’s given us the breathing space to actually develop the product itself. If it hadn’t been for SupportPlan we would’ve had to buy someone in as a full-time resource.” Justin laughed, “I’m rather singing their praises! That’s unusual for me to praise service resources because in the past other companies have been very frustrating.”

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Contact us now!

Over 320 Satisfied Customers

Support Plan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend Support Plan more highly.  Not only have Support Plan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the Support Plan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Accreditations


It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.

silver-small-midmarket-cloud-solutions
Apple Certified Support Professional
Adobe Accredited Sales Specialist: Creative Cloud for teams
Adobe Certified Sales Professional: Volume Licensing
Adobe Certified Sales Professional: Acrobat XI
Adobe Certified Sales Professional: Creative Suite 6
Microsoft Certified Technology Specialist
CompTIA Certified
Dell PartnerDirect Registered
VMWare Certified Professional 4
Microsoft Small Business Specialist
Kerio Certified Partner
Apple Certified System Administrator
Apple Consultants Network
^Back to top