StandardPlatform for Windows

StandardPlatform for Windows Integrated, reliable and scalable IT infrastructure at a fixed cost   With StandardPlatform for Windows you should never again have undue system downtime, big bills for configuring standard desktops and servers, or be short of the security updates or virus definitions that you need. You will never again have anything less than a state-of-the-art Windows operating system,… Continue Reading

Metropress (part of DMG World Media)

Metropress (part of DMG World Media) Justin Massie-Taylor, Production Manager This publishing company has been going strong for thirty years and is now part of The Daily Mail Group. It created a newsletter for the antiques business, the Antiques Trade Gazette which has been the market leader for the last twenty years. The subscriber-based magazine has become an international publication… Continue Reading

Classic to OSX upgrade

Classic to OSX upgrade Upgrading your Classic-based Mac system to one running OSX is a job you will probably want to have done by an expert. If you think that that may apply to you, then you should call us on 0207 582 9988 to find out how we can help you. We have years of experience doing this kind… Continue Reading

Classic to OSX migration

Classic to OSX migration Migrating your systems from Classic to OSX can be a time-consuming process that, while well worth it, is best left to an expert. We are based in London and have enormous experience in projects of this type, especially for organisations in the creative sector – and for a veryy impressive array of clients. For details of… Continue Reading

IT infrastructure: A black art or manageable commodity?

IT infrastructure: A black art or manageable commodity? This is an edited version of the White Paper. It does not contain the appendices, which contain significant information about SupportPlan’s support schemes, resources and technologies.. A PDF of the full document can be downloaded from   History repeats itself Hundred years ago, in the early 1900s, if you wanted electricity, you… Continue Reading

Apple and Exchange integration

Apple and Exchange integration Macs and Microsoft can work effectively together Setting up a robust Exchange infrastructure is difficult enough and requires skill and experience to do really well. Getting Apple Macs to work with it requires another set of skills. Very few support companies have both sets of expertise. We do. If you are a business based in London… Continue Reading

Apple Introduces Boot Camp

Apple Introduces Boot Camp Public Beta Software Enables Intel-based Macs to Run Windows XP CUPERTINO, California-April 5, 2006-Apple® today introduced Boot Camp, public beta software that enables Intel-based Macs to run Windows XP. Available as a download beginning today, Boot Camp allows users with a Microsoft Windows XP installation disc to install Windows XP on an Intel-based Mac®, and once… Continue Reading

Gadge’s Spot: iPad 3

Gadge’s Spot: iPad 3   Gadge’s spot: iPad 3, does it live up to the hype? A view from a diehard apple consultant In the last few months I had already thought how apple could better themselves. They have come up with some of the most cutting edge, functional, useful and most important pretty devices in the it world but… Continue Reading

Heardy Spot

Adobe purchasers beware:Concerned about Adobe licenses and confused about CS6? Don’t forget to ask about Adobe maintenance scheme and protect yourself from these expensive upgrades.

Gadge’s Spot: Free Snow Leopard to drive Lion upgrades

 Gadge’s spot: Free Snow Leopard to drive Lion upgrades Gadge’s spot: Free Snow Leopard to drive Lion upgradesApple are now giving away snow leopard to Mobile Me (and iCloud) customers. Apple are now giving away snow leopard to Mobile Me (and iCloud) customers. If you have a MobileMe account and want a free update from earlier versions then login and grab one… Continue Reading

Adobe Licensing

  It’s still not too late… there’s still time to upgrade all your copies of CS3 and CS4 to upgrade and save money in the long run.   For several years, Adobe has offered a ‘three version back’ upgrade policy – meaning customers who owned a prior CS product up to three major versions back would be eligible for discounted upgrade… Continue Reading

News from Apple on Mac Pro

As of March 1, 2013, Apple will no longer sell Mac Pro in EU, EU candidate and EFTA countries because these systems are not compliant with Amendment 1 of regulation IEC 60950-1, Second Edition which becomes effective on this date.   Apple resellers can continue to sell any remaining inventory of Mac Pro after March 1. Apple will take final… Continue Reading

Response to site

Response to site Premium SupportPlan clients can specify a callout within a guaranteed period of two, four or six hours. However, even without using this facility, our response rates are excellent. As the graph below shows, under the Premium SupportPlan our average time to get to site is currently around four hours.

Problems solved over the telephone and first time fixes

Problems solved over the telephone and first time fixes Not all problems require us to come to your office, and, as you can see in the chart below, an average of over 80% of our clients’ support problems are solved over the phone. When circumstances do make a site visit necessary, over 80% of the remainder are solved on the… Continue Reading

Disaster recovery

Disaster recovery Every organisation needs a disaster recovery strategy, to make sure that its business can keep going when disaster strikes. These plans can be simple and inexpensive, or complex and costly, it is all a question of which one is right for you. If you operate in London and would like to discuss this issue with an expert, call… Continue Reading

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Contact us now!

Over 320 Satisfied Customers

Support Plan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend Support Plan more highly.  Not only have Support Plan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the Support Plan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Maria Grasso, mgdc design consultants


It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.

Mimecast Partners
Altaro Partners
Sophos Silver Partner
COMPTIA Network +
Cyber Essentials Certified – Security
Apple Certified Support Professional
Adobe Accredited Sales Specialist: Creative Cloud for teams
Adobe Certified Sales Professional: Volume Licensing
Adobe Certified Sales Professional: Acrobat XI
Adobe Certified Sales Professional: Creative Suite 6
Microsoft Certified Technology Specialist
CompTIA Certified
Dell PartnerDirect Registered
VMWare Certified Professional 4
Microsoft Small Business Specialist
Kerio Certified Partner
Apple Certified System Administrator
Apple Consultants Network
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