Response to site Premium SupportPlan clients can specify a callout within a guaranteed period of two, four or six hours. However, even without using this facility, our response rates are excellent. As the graph below shows, under the Premium SupportPlan our average time to get to site is currently around four hours.
Month: August 2014
Problems solved over the telephone and first time fixes
Problems solved over the telephone and first time fixes Not all problems require us to come to your office, and, as you can see in the chart below, an average of over 80% of our clients’ support problems are solved over the phone. When circumstances do make a site visit necessary, over 80% of the remainder are solved on the… Continue Reading
Disaster recovery
Disaster recovery Every organisation needs a disaster recovery strategy, to make sure that its business can keep going when disaster strikes. These plans can be simple and inexpensive, or complex and costly, it is all a question of which one is right for you. If you operate in London and would like to discuss this issue with an expert, call… Continue Reading
New Services
New Services Connectivity Options ADSL Bonded ADSL FTTC/ FTTP/ INFINITY EFM Fibre and Copper Leased Lines Cloud Services Managed Web, FTP and DNS Hosting Self Service Web, FTP and DNS Hosting Office 365 Deployment, Management and consultation Offsite Backup/Remote Backup Cloud Email Security and Management Juniper Rentals/Juniper Internet Security Appliance – JUNOS – ScreenOS Mobile Device Management (MDM) Enterprise Network… Continue Reading
Pay As You Go
Pay As You Go This plan gives you the confidence of proactive system support. You have the assurances of a quality support agreement with an 8-hour response if a technician needs to visit, enabling you to ‘pay-as-you-go’ for repairs and other services should they be required. Proactive Plan members also benefit from our system review: Your own support team Proactivity… Continue Reading
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If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.
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Accreditations
It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.
Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.