August 2014 - Mac Support London

Institute of Directors

Institute of Directors The Institute of Directors (IOD), supports, represents and sets standards for individual company directors in the UK. Its membership of almost 53,000 encompasses every sector of UK industry, as well as education and healthcare. Members represent 95% of the FTSE 500 companies, while 70% of members are from SME’s. A constant stream of advisory, policy, and… Continue Reading

Metropress

Metropress (part of DMG World Media) Justin Massie-Taylor, Production Manager This publishing company has been going strong for thirty years and is now part of The Daily Mail Group. It created a newsletter for the antiques business, the Antiques Trade Gazette which has been the market leader for the last twenty years. The subscriber-based magazine has become an international publication… Continue Reading

DMG World Media

DMG World Media Martin Hull, IT Manager As part of the Daily Mail & General Trust plc, DMG World Media publishes one of the largest ranges of business magazines in the world. Thirty publications are produced at the Surrey-based division and clients include 3M (the cassette tape, stationery and metal giants) and paintmakers Polymers Colour. The magazines are used… Continue Reading

SupportPlan & Conran Design

Conran Design Group Ltd Reginald Thompson Conran Design Group Limited is one of the UK’s top ten design companies. It’s a leader in environmental design for the retail food and non-food sector and in the corporate arena with graphic design. Conran specialises in design for corporates, new media, interiors and exhibitions. Conran Design Group work on a global basis with… Continue Reading

Getting the most out of the web

Getting the most out of the web The web is a complex beast, and one that more and more companies are coming to rely on as an essential companent in the way they do business. The problem is that, for the vast majority of companies, the web does not work very well – because their sites have not been… Continue Reading

Web hosting, content management and more

Web hosting, content management and more Let us help you get the best out of the web We offer a variety of web-related services, including Web hosting Content management systems Search engine optimization Webmaster tools Database “back-end” systems We have extensive skills and experience across a wide range of web technologies, and are well placed to guide and consult with… Continue Reading

Tate Enterprises The big picture

Tate Enterprises The big picture Tate, the national museum of British and Modern Art, is a network of four art galleries: Tate Britain, Tate Liverpool, Tate St Ives and Tate Modern, with Tate Online, a complementary website. As part of this three thousand-people organisation, Tate Enterprises, the London-based trading subsidiary of Tate, has the mission to manage publishing, product and… Continue Reading

Standard Profile for Macintosh

Standard Profile for Macintosh The fast, effective way to manage your Mac OS X networks Standard Profile for Macintosh is only available from SupportPlan. The concept behind SP for Mac is simple: rather than have different system configurations everywhere that you need to support, it makes sense to limit them to one, two, or three. In that way you can… Continue Reading

Four IV Design

Four IV Design Neil Hickford, Digital Design Consultant/Senior Artworker Four IV Design is a highly successful consultancy that specialises in graphics and interiors. The company is better known for designing interiors for highbrow clients although various projects have covered graphics and interiors. Four IV’s clients include Burberry, Liberty, the National Portrait Gallery, Harvey Nichols, New Look and the Arcadia… Continue Reading

Film Education

Film Education Amanda White, Operations Executive Movie industry sponsored company, Film Education was established fifteen years ago. This is a charity-based firm and it produces film-related teaching materials, events and teacher training sessions using film in the curriculum. They highlight the fact that film can be used in English lessons by studying text and the adaptation of the text… Continue Reading

About Standard Platform builds

About Standard Platform builds Standard platform builds are frequently undertaken by large corporations, in order to standardise and largely automate the deployment and maintenance of servers, desktop computers and infrastructure framework. Typical tools used include RIS (Remote Installation Services), SMS (Systems Management Server) and Ghost MultiCast. SMEs do not generally have the manpower, finance or expertise for this, but… Continue Reading

Battery Exchange Program iBook G4, PowerBook G4 and MacBook Pro

Battery Exchange Program iBook G4, PowerBook G4 and MacBook Pro Battery Exchange Program iBook G4 and PowerBook G4 Note: For 15-inch MacBook Pro click here The following information is from Apple’s website. Apple has determined that certain lithium-ion batteries containing cells manufactured by Sony Corporation of Japan pose a safety risk that may result in overheating under rare circumstances.… Continue Reading

Potential benefits of Boot Camp

Potential benefits of Boot Camp Running Windows XP on Macs Many users and companies can potentially benefit from the availability of Boot Camp, which will be released as standard with OS X 10.5 At present Apple is being rather cool about the prospect of running Windows software, but it is hard to believe that they are quite so cool about… Continue Reading

BEAM Education

BEAM Education Sheila Ebbutt, Managing Director & Martha Matthews, Production Assistant This company began life as an advisory project for maths teachers within local government in 1987. Islington Education Authority took over BEAM in 1990 although it eventually became self-funded three years ago. As maths education specialists, BEAM caters for nursery teachers through to secondary schools teachers. They have… Continue Reading

StandardPlatform for Windows

StandardPlatform for Windows Integrated, reliable and scalable IT infrastructure at a fixed cost With StandardPlatform for Windows you should never again have undue system downtime, big bills for configuring standard desktops and servers, or be short of the security updates or virus definitions that you need. You will never again have anything less than a state-of-the-art Windows operating system,… Continue Reading

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Over 320 Satisfied Customers

I just wanted to say thank you for the visit today from SupportPlan. The engineer picked up many issues that we had outstanding and was professional and tireless! Really grateful for all his support and expertise today.

Beth, Operations Manager

Support Plan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend Support Plan more highly. Not only have Support Plan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the Support Plan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time. I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Maria Grasso, mgdc design consultants

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It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.