Testimonials

“We found your engineer personable and good humoured, but also very knowledgeable and proactive whilst on site. People like him are the reason why we to use SupportPlan.”
John Clegg, Assistant to Commercial Director, David Collins Studio Limited

“We are so happy with the service we’ve received from SupportPlan since we signed up with them. They talked through our issues and suggested how best to go forward to eliminate our outstanding problems. Their professional IT team were happy to work with our ‘techie’ to ensure that now we’ve got a smooth-running system. We’d just like to thank them for all their help.”
Caroline Hopkins, Braben.

“It’s comforting to know that SupportPlan's well informed and efficient engineers can quickly solve our IT problems, most often over the phone.”
Simon John, Roundel

“SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.”
Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

"I’ve developed a very good relationship with the people within the company and I’ve never felt inclined to try anyone else...They’ve given us genuine solutions."
Sheila Ebbutt - BEAM Education

"All unforeseen problems were handled smoothly and calmly with the expertise of the engineers...[SupportPlan] sold me solutions and not technology."
Reginald Thompson - Conran Design Group Ltd

"We’ve always been pleased with the results because their engineers are very knowledgeable, experienced and reliable. Many of the support companies we’ve used in the past would send along an engineer who may know an awful lot about the inside of a PC but knows nothing whatsoever about how to talk to the user or to myself."
Martin Hull - DMG World Media (Daily Mail Group)

"I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up."
Neil Hickford - Four IV Design

"We like them because they are extremely helpful and the level of expertise is higher than other companies we’ve used. It’s good to know that they’re constantly there if we need them."
Justin Massie-Taylor - Metropress (part of DMG World Media)

"They literally walked in at the weekend and when we came into work on Monday we switched on our machines and everything was up and running and ready...The most impressive thing is that I didn’t have to be there and I know for a fact that the other support companies could not have been left to do it."
Hayley Selby - Universal Music International

"I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away."
Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

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"I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up."

Neil Hickford - Four IV Design.
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Testimonials

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