IT Support for Corporates

The corporate world may largely be wedded to PCs (which we can also fix) but across many major organisations there are often pockets of Mac users working in areas such as in-house design, brand development and marketing.


While in-house IT departments will no doubt be experts at solving technology problems on Windows computers; dealing with a slow-running Apple Mac when a designer needs to meet a deadline, or a machine keeps randomly losing its Wi-Fi connection in the middle of preparing the graphics for a Board presentation, it can be harder to find a quick fix.

Central London based SupportPlan is perfectly placed to handle such crises. With more than 20 years’ experience and a team of Apple-certified Mac engineers, we promise to contact you within just one hour of the first call to our support line.

That means we can solve your problems quickly and efficient, giving you the technology solutions that allow you to meet the most critical of business demands.

Our remote support capability means our Mac engineers can fix 98% of problems online and, if face-to face support is needed, then our operation in the heart of London enables us to be with you within as little as two hours.

We offer flexible payment options, including a Pay As You Go service, while investing in our value-for- money Premium Support Plan plan includes free labour and free parts. And, on the rare occasion we need to bring your machine back to base for more work, using this options means we will loan you a replacement machine until our work is finished.

We also recognise that in a corporate environment where Macs and PCs exist side-by- side, issues such as Cross Platform Integration and Mobile Device Management  are essential to good business practice and we can provide Virtual IT Manager support giving your own in-house IT team the benefit of sharing our Mac expertise.

Choose the solution that fits
your company

Premium Support Plan

SupportPlan’s fixed price Premium Support Plan offers Mac users complete peace of mind when it comes to IT support, services and technology solutions.

  • Fixed monthly price
  • Services, support and solutions for Macs & PC’s
  • Apple Certified Mac engineers
  • Guaranteed 1 hour call back
  • 98% of problems fixed remotely
  • Flexible 2, 4, 6, 8 hour on-site engineer options
  • Mix and match service choices
  • 24/7 remote server monitoring
  • Loan equipment provided
  • Free parts and labour
  • Health check every 6 months with recommendations
  • Technical site documentation
  • Proactive problem prevention
  • Central London location
  • 20+ years’ expertise
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Pay as you go

At SupportPlan, we recognise that not every business wants to invest in an ongoing IT maintenance contract, which is why we also offer a flexible Pay As You Go service to help support Mac users.

  • Only pay for what you use
  • Services, support and solutions for Macs & PC’s
  • Apple Certified Mac engineers
  • Guaranteed 2 hour call back
  • 98% of problems fixed remotely
  • Flexible 2, 4, 6, 8 hour on-site engineer options
  • Mix and match service choices
  • Access to our full range of services and solutions
  • Additional options available
  • Central London location
  • 20+ years’ expertise
Read More

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Contact us now!

Over 320 Satisfied Customers

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Accreditations


It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.

Adobe Accredited Sales Specialist: Creative Cloud for teams
Adobe Certified Sales Professional: Volume Licensing
Adobe Certified Sales Professional: Acrobat XI
Adobe Certified Sales Professional: Creative Suite 6
Microsoft Certified Technology Specialist
CompTIA Certified
Dell PartnerDirect Registered
VMWare Certified Professional 4
Microsoft Small Business Specialist
Kerio Certified Partner
Apple Certified System Administrator
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