It's reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.
Group IT Manager, Eaglemoss
All unforeseen problems were handled smoothly and calmly with the expertise of the engineers...[SupportPlan] sold me solutions and not technology.
Conran Design Group Ltd
It’s comforting to know that SupportPlan's well informed and efficient engineers can quickly solve our IT problems, most often over the phone.
I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.
Four IV Design
I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.
Marketing Communications Executive, Alzheimer's Society
I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.
MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services
SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.
Manager, Corporate Publicity and Design Studio, Department of Education and Skills
I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.
mgdc design consultants
SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.
Irena St John-Brooks,
Managing Director, Pension Publications Ltd
SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.
We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.
IT Manager, Institute of Directors
I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.
Studio Manager, Penna Plc.
Work with SupportPlan as a partner
Why not recommend the very best in Mac support to your clients?
Unlike many IT companies for whom support is just an add-on, SupportPlan is entirely dedicated to service. We have no sales force and rely on referrals and strategic partners to expand our business.
We are therefore looking for additional partners to recommend our services to clients with Macintosh systems. You may meet Mac users because you work in sectors such as publishing, printing/copying, networking, security, IT hosting and so on. Or perhaps you do computer support yourself, but do not have in-house Mac expertise available in our area.
We always collaborate on a ‘non-competition’ basis: we only provide services that do not encroach upon our partners’ business. Potential partners therefore also include Apple dealers who don’t offer Mac support, or who are in their parts of the country, resellers of Windows-based PCs and other IT equipment, IT support/outsourcing companies and other support organisations.
What's in it for you?
We offer Support Partners substantial introductory and renewal commissions. We sign agreements with precise definition of respective responsibilities and strict competition ('non-compete') clauses.
Where is the catch?
There is none. But if you have questions, go to our Partner FAQs. To discuss, call Lance Beecheno on 020 7582 9999.