Partners


Why not recommend the very best in Mac support to your clients?

Unlike many IT companies for whom support is just an add-on, SupportPlan is entirely dedicated to service. We have no sales force and rely on referrals and strategic partners to expand our business.

We are therefore looking for additional partners to recommend our services to clients with Macintosh systems. You may meet Mac users because you work in sectors such as publishing, printing/copying, networking, security, IT hosting and so on. Or perhaps you do computer support yourself, but do not have in-house Mac expertise available in our area.

We always collaborate on a ‘non-competition’ basis: we only provide services that do not encroach upon our partners’ business. Potential partners therefore also include Apple dealers who don’t offer Mac support, or who are in their parts of the country, resellers of Windows-based PCs and other IT equipment, IT support/outsourcing companies and other support organisations.

What’s in it for you?

We offer Support Partners substantial introductory and renewal commissions. We sign agreements with precise definition of respective responsibilities and strict competition (‘non-compete’) clauses.

Where is the catch?

There is none.


Partner FAQs

The following FAQs are designed to answer the most common questions that prospective Support Partners have. If you have any issues to discuss which are not answered here, please call Lance Beecheno on 020 7582 9999.

What’s in it for me?

First and foremost, you get a happy client who is receiving an excellent service. Since you have introduced the service you build an even stronger relationship with your client.

You can also earn well from being a SupportPlan partner. We offer very substantial introductory commissions, which should make a SupportPlan partnership a very welcome addition to your portfolio of products and services.

And you will carry on earning, throughout the duration of the contract.

What’s in it for my client?

Your client will get an expert Mac-based service from a company with over 15 years of experience servicing clients, most of whom specialise in design, publishing, new media, advertising, marketing, PR and other creative services.

Who does the billing?

Generally we do, and your client deals with SupportPlan direct. If, however, you would prefer to do first line support and client billing yourself, then we are happy to discuss this.

What about additional services?

We are able to provide a wide range of supplementary Mac-related services, including networking and communications, database development, web services and Windows expertise.

Please note that where a partner is involved we only supply additional services with the express agreement of that partner. Our partnership agreement provides for you to earn from any additional work.

How do I know you will not take business from me?

Support Partners are essential to our business, since we do not have a direct sales force. So non-competition lies at the heart of our relationship.

We will not interfere with your core business in any way, and only provide the services that you request. We also undertake not to deal with that client through any other Support Partner or other third party, to keep secret our arrangements with you and the client or to engage in any other business with them whatsoever without your permission. And we back this all up in a written agreement.

What about Windows?

While we provide excellent Windows support to some well-known names, we actually don’t do it ourselves. SupportPlan is a Mac-only company. When we are called on to provide Windows-related support, we do it through a Support Partner.

How do I know your service is good?

What if my client is unhappy with your service?

Your client has three months to try us out. If they find that they are not happy with the service they receive, our no-quibble new client guarantee kicks in.

Suppose I just want to try you out?

Potential partners sometimes want to do so. You can easily do this using our refer a friend scheme.

How do I find out more?

Call Lance Beecheno on 020 7582 9999.

Have questions? Need answers?

If you have any IT related issues, we have the solution for you. Whether you need long-term Mac and PC support or an urgent fix, don't hesitate and get in touch.

Contact us now!

Over 320 Satisfied Customers

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time.  I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Accreditations


It’s not just our customers that recognise our hard work, we are accredited by Apple, Microsoft, Dell, HP, VMWare, Juniper, Kerio, Archiware P5, as well as many other manufacturers.

Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.

Adobe Accredited Sales Specialist: Creative Cloud for teams
Adobe Certified Sales Professional: Volume Licensing
Adobe Certified Sales Professional: Acrobat XI
Adobe Certified Sales Professional: Creative Suite 6
Microsoft Certified Technology Specialist
CompTIA Certified
Dell PartnerDirect Registered
VMWare Certified Professional 4
Microsoft Small Business Specialist
Kerio Certified Partner
Apple Certified System Administrator
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