Partner FAQs

The following FAQs are designed to answer the most common questions that prospective Support Partners have. If you have any issues to discuss which are not answered here, please call Lance Beecheno on 020 7582 9999, or email lance.beecheno@supportplan.com

What's in it for me?

First and foremost, you get a happy client who is receiving an excellent service. Since you have introduced the service you build an even stronger relationship with your client.

You can also earn well from being a SupportPlan partner. We offer very substantial introductory commissions, which should make a SupportPlan partnership a very welcome addition to your portfolio of products and services.

And you will carry on earning, throughout the duration of the contract.

What's in it for my client?

Your client will get an expert Mac-based service from a company with over 15 years of experience servicing clients, most of whom specialise in design, publishing, new media, advertising, marketing, PR and other creative services.

Who does the billing?

Generally we do, and your client deals with SupportPlan direct. If, however, you would prefer to do first line support and client billing yourself, then we are happy to discuss this.

What about additional services?

We are able to provide a wide range of supplementary Mac-related services, including networking and communications, database development, web services and Windows expertise.

Please note that where a partner is involved we only supply additional services with the express agreement of that partner. Our partnership agreement provides for you to earn from any additional work.

How do I know you will not take business from me?

Support Partners are essential to our business, since we do not have a direct sales force. So non-competition lies at the heart of our relationship.

We will not interfere with your core business in any way, and only provide the services that you request. We also undertake not to deal with that client through any other Support Partner or other third party, to keep secret our arrangements with you and the client or to engage in any other business with them whatsoever without your permission. And we back this all up in a written agreement.

What about Windows?

While we provide excellent Windows support to some well-known names, we actually don't do it ourselves. SupportPlan is a Mac-only company. When we are called on to provide Windows-related support, we do it through a Support Partner.

How do I know your service is good?

• Look at the names on our client list and ask us for recommendations.
  
• Talk to other Support Partners
  
• Look at our performance statistics and summary
  
• Try us out ...more...

What if my client is unhappy with your service?

Your client has three months to try us out. If they find that they are not happy with the service they receive, our no-quibble new client guarantee kicks in.

Suppose I just want to try you out?

Potential partners sometimes want to do so. You can easily do this using our referral scheme.

How do I find out more?

Call Lance Beecheno on 020 7582 9999, or email lance.beecheno@supportplan.com

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