Problems solved over the telephone and first time fixes

Not all problems require us to come to your office, and, as you can see in the chart below, an average of over 80% of our clients' support problems are solved over the phone.

When circumstances do make a site visit necessary, over 80% of the remainder are solved on the first visit, requiring no further support from us to solve the problem.

Only four calls in a hundred need more than one site visit.

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"I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up."

Neil Hickford - Four IV Design.
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Problems solved over the telephone and first time fixes

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