What the facts say
Here's our track record - and it's pretty impressive

SupportPlan was founded in 1991 and, since that date, we have never missed a contract deadline.
Unlike many companies for whom support is just and add-on, we are totally dedicated to service. We train our engineers to the highest standards so that they stay at the forefront of IT support and technologies.
Here are the results:
- All calls have a response within a maximum of 30 minutes.
- We resolve over four out of five calls (80%) over the phone .
- Of the remainder, over 80% are fixed on the first visit .
- So only one call in 25 (4%) requires more than one visit.
- Our average response time to site is under five hours for Premium SupportPlan clients within Central London.
- Guaranteed response times of two, four or six hours can be arranged if required.
- Parts that are needed are sent via courier to the client’s site, so that we can achieve the quickest possible fix.
- Loan systems are also available.
- We have met 100% of our response deadlines (since 1991)
Here are the results:
- All calls have a response within a maximum of 30 minutes.
- We resolve over four out of five calls (80%) over the phone .
- Of the remainder, over 80% are fixed on the first visit .
- So only one call in 25 (4%) requires more than one visit.
- Our average response time to site is under five hours for Premium SupportPlan clients within Central London.
- Guaranteed response times of two, four or six hours can be arranged if required.
- Parts that are needed are sent via courier to the client’s site, so that we can achieve the quickest possible fix.
- Loan systems are also available.
- We have met 100% of our response deadlines (since 1991)
Some links to other pages
Windows support
How we do it
Where to find us
Members
Consulting
Support plans
Institute of Directors
New client guarantee
Testimonials
Definitely the best Macintosh support se...
StandardPlatform for Windows
Macintosh Os X Migration
Potential benefits of Boot Camp
eMac
DMG World Media
Apple Introduces Boot Camp
Apple Solutions Expert
IT support for creatives
iPod warranty work
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"I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up."
Neil Hickford - Four IV Design.
more testimonials
